To find Thread on the App Store:

  1. Using an iPad, navigate to the App Store and search for Thread Learning.

  2. Download the application 

Please note, when using a mobile device, the App Store will only display compatible applications. Therefore, users will not find Thread with an iPhone. To use Thread from a mobile device, users need the web version.

Turn on Auto-Updates

This step is important! Staying on the latest Thread version will ensure users have the latest bug fixes and features. 

  1. Using an iPad, navigate to Settings.

  2. Select your name at the top, just under the "Settings" heading.

  3. On the right, select iTunes & App Store

  4. Find the Updates toggle and flip it on.

Safely Delete and Reinstall Thread

For users that have been asked to delete and reinstall Thread due to a suspected problem, follow the instructions below.

  1. In Thread select the settings gear in the upper right-hand corner.

  2. Tap Sign Out on the left column and then Sign Out. This step is for safety. If users have unsynced data they will receive a warning. If this happens, stop and go to an internet connection to let your data sync.

  3. Close Thread and find the Thread icon on the iPad. 

  4. Touch and hold the Thread icon until it jiggles, then tap the x to delete it.

  5. For users experiencing an issue, restart the iPad. 

  6. Proceed to installation steps above.

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